While we thank you for considering to purchase our products through our website. Our assurance is to provide a seamless experience as good as buying 100% genuine products from an offline store.

Accordingly, you’ll find our Shipping/ Returns & Exchange/ Cancellation/ Replacement policies below. Towards constant improvements that has been the hallmark of Kitty Towns all these years, these policies get improved, revised and upgraded from time to time, and we urge you to stop by and refer from time to time. While we’ll attempt to accommodate in best possible manner, current policies prevailing at time of your feedback may prevail.


Shipping Policy

We use third-party shippers and are hence governed by Terms & Conditions of such logistic partners.

Not compromising on quality, focus is to team up with reliable partners who are best in the industry with widest reach across India.  

Shipping is usually free for most orders, subject to capping in some cases.

For Express deliveries, premium delivery charges may apply.

Our effort will be to ship out orders same day if received before 11 AM on any working day, which otherwise will be sent out over the next 7-9 working days.

Shipment details will be shared immediately on dispatch for necessary tracking.


Returns & Exchange Policy

Kitty Towns maintains high standards of product evaluation and pre-delivery inspection by a dedicated team. We thank our customers who have shown the trust in our brand, our product and services. All Kitty Towns products go through extensive quality checks before dispatch however, there of course may be situations beyond our control where we may not be able to meet your expectations, in which case we will endeavour to set it right to the best of our abilities.

  1. Any product not found to your satisfaction may be returned to us within 5 days of receipt with all packing/labels/tags exactly in as-received intact unused condition; and we’ll be happy to offer an exchange of same product or of similar value after checking or reviewing by our QC team. Minor differential amount not amounting to 5% of value will be charged or refunded to your wallet.
  2. After checking the returned product, Kitty Towns team retains the right to accept or refuse the same and will advise the best suited solution- repair, exchange, partial or full refund, as they deem fit.
  3. As a goodwill gesture, no service/re-stocking fees will be charged. However, if returns become repetitive, these charges may get levied.
  4. Free reverse pickup for products from within India, or in cases of size change. Customer to bear return logistics otherwise.
    Loss or damage of goods during return shipping will be buyer responsibility.
  5. Company reserves the right to inspect and assess item returned for exchange; which if failing to meet above criteria may be sent back as-is.
  6. We strongly recommend receiving Return Ticket ID from our team before initiating return for easier tracking, faster turnaround and minimal errors.


Cancellation Policy

Of course we’re not happy when you cancel orders. But we do understand there are times these may be placed inadvertently, or there is a change of mind. Or perhaps your mum or dad won’t let you, and we fully respect that.

Just to let you know there are Equated Monthly Installment EMI options available which please do reconsider before cancelling.

In our enthusiasm to keep the supply chain rolling so that customers get prompt deliveries, your order may have already been dispatched before we receive your cancellation instructions. In such cases we may need you to bear one-way shipment charges. We’ll take care of the other half no worries !!  

In case you beat us to cancelling your order before we ship it, we’ll be happy to cancel.

Do make sure to contact Mon-Sat 9 AM – 6 PM through phone/ whatsapp for cancellation. Emails are sometimes not fast enough. We’re off Sundays and National Holidays – no shipments, hence no cancellations on these days.  


Replacement Policy

Our endeavor all these years – and many many more to come, is to supply products that meet quality norms that are the best in the industry. Which gets a bit challenging when each piece is made by hand. Coming from various vendors across the world, each component having vastly different levels of chemical and physical properties, and we have a huge potpourri of possibilities of gear not always staying on track !!

Bags

Any tearing in fabric, stitches opening up, straps ripping out, color runs shouldn’t happen when your gear is new. We’ll gladly offer a replacement or refund, including return freight if fault is considered genuine.

All of the above in strolley, duffle & wheelers as well – additionally including straps, wheels, pullout trolley and zipper. We’ll try to fix it with a repair if possible, otherwise replacement or refund as above. Of course depending if it’s still relatively new and hardly used. Will not apply to inappropriate usage.

Nevertheless, if you still feel you’ve been wronged and feel the ball should’ve performed differently, let us know and we’ll do our best to resolve.

So go – and just enjoy!! Leave your gear worries to the experts. Sanspareils Kitty Towns has been around more than 90 years now and with an ever growing customer base, we figure we must be doing something right

Accessories:

All furniture items — chair, stool & storage bins are made of premium quality fabric and metal/aluminum frame. Any tearing in fabric, stitches opening up, straps ripping out, color runs shouldn’t happen when your product is new. Also in the event you receive a damaged/ defective/ incorrect product or a product that does not comply with the specification as per your original order, we’ll gladly offer a replacement or refund, including return freight if fault is considered genuine. We’ll try to fix it with a repair if possible, otherwise replacement or refund as above. Of course depending if it’s still relatively new and hardly used. Will not apply to inappropriate usage.

Leave your gear worries to the experts. Sanspareils Kitty Towns has been around more than 90 years now and with an ever growing customer base, we figure we must be doing something right.

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